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Business Operations – Automated

The monotonous work handled, so you and your team can get on with what you do best. Built for B2B hospitality wholesalers by someone who spent three years managing one.

Tell me about your process

Work

All work

The same shape every time

Order entry, procedures, monitoring: the build changes, the shape doesn't. The machine never gets the last word.

  1. Something arrives

    An order email, a form, a feed

  2. The machine reads it

    Pulls out the lines that matter

  3. It proposes an answer

    With a score, not a guess

    High confidence → straight through

    Uncertain → you check it

  4. You decide

    One click, on the uncertain ones

  5. It's committed

    Into the system you already run

Dashed while it's still a proposal. Solid once you've confirmed.

Confident answers go straight through. Uncertain ones wait for you.

Three years at Rox Hospitality

Before I built automations, I ran operations at Rox Hospitality, a wholesaler on the New South Wales south coast.

  • Started on the truck and in the pick line. Finished running the operation.
  • Set up thousands of SKUs in Cin7 and planned the split into a second warehouse.
  • Wrote more than ten procedures the place still runs on.
Read the full story

I've worked closely with Jack for three years at Rox Hospitality, and he's played a big role in the growth of Rox playing a key role in how we operate, across operations, inventory and business development. He implemented a number of systems and process that were integral in keeping the day to day operations running smoothly. He's hardworking, sharp, and great with people. I was sorry to see him go, but I'm excited to see him bring that same practical mindset to helping other businesses with automation.

Patrick Pugh Owner & Sales Manager, Rox Hospitality

How a build runs

Four steps, in order, from the first walk through the warehouse to the day it quietly keeps working. Written from the business side of the desk, because that's the side I came from.

The first walk-through and consultation are free. Scoping and builds are quoted as required.

  1. Scoping

    We start in the warehouse, not in a spreadsheet. I walk the process with the people who do it: where orders land, what gets re-keyed, what breaks on a busy Friday. Because I have run this side of a business, we skip most of the explaining.

  2. Automation report

    You get a short written report: what is worth automating, what is not, what the build will do on an ordinary Tuesday, and what it needs from you. Plain English, in the order you would read it, with nothing hidden in the appendix.

  3. Build and implementation

    Built on the tools you already have wherever possible. It runs beside the current process first, on real orders, until your team trusts it. Then it takes over, with documentation your staff can actually follow.

  4. Upkeep and maintenance

    Suppliers change their formats, staff come and go, systems update. I keep what we built working and adjust it as the business changes, so it never quietly stops being used.